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Application Management

Overview

UST Global Application Management services are geared towards providing tailored services and end-to-end application management capabilities to our Global 1000 clientele. Each of the services we provide is delivered with a clear focus on our customer’s business drivers, enabling cost savings, improving systems health, and achieving higher customer satisfaction levels.

Approach

UST Global has demonstrated capabilities in the application management space serving mid-level to top-tier clients. Through our industry recognized AMUST 2.0 framework for managed services, we transition and manage mission critical services for our clients across many industry verticals. Following are some of the key results that we have accomplished and the specific approaches taken.
Application consolidation and license cost rationalization by enhancing the e-catalog system for an F100 retailer.

Sixty percent reduction in support costs by utilizing a global delivery model for store systems at a Fortune 50 retail giant.

Application health improvement through better application management for “point of sale” systems for a Fortune 50 retailer.

Application portfolio migration into a single location to reduce cost of support using AMS transition methodology for a major global transportation company.

Provided over two million USD savings through business process re-engineering and system enhancements while supporting mission critical systems for a major grocery in North America.

Why UST Global for Application Management

  • Technology-agnostic transition methodology.

  • Dedicated transition management team with experienced transition managers, process analysts and metrics analysts.

  • Multi-location delivery model that retains focus on client intimacy.

  • Customized client induction boot camp programs.

  • Strong focus on operational efficiencies and collaborative knowledge management.

  • Customized engagement models to suit client requirements.

  • Risk mitigated, transparent solution with performance/outcome based payment models.