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Mortgage BPO

Overview

Like many other businesses, the mortgage industry is focused on improving customer satisfaction but also faced with the need to reduce the cost of operations while driving innovation and delivering value. And as in other industries, Business Process Outsourcing (BPO) is often the answer.


The right partner can help you address your biggest concerns: aligning your IT organization with business objectives; streamlining and automating processes for reduced Total Cost of Ownership (TCO) and other benefits; managing seasonal fluctuations in volume; and even better understanding consumer behavior through the new lens of social media.


UST Global can enable you to meet these specific challenges through our Mortgage BPO services. These services are designed to bring you concrete benefits, including optimizing productivity and reducing costs, based on our in-depth understanding of the mortgage lending industry. We believe that BPO goes beyond labor arbitrage; we have built unique platforms and offer BPO services as a managed function that delivers real value to our customers. Our leadership comprises industry veterans who each have more than 20 years of experience working in the mortgage arena.


We also have wide experience delivering BPO services to leading companies across many different industries, bringing our expertise to every stage of the process, from consulting to implementation and support.

Approach

UST Global partners with mortgage lenders, servicers, investors, and industry service providers to boost productivity and ROI, reduce costs, and continuously improve quality. Our BPO services extend across the entire mortgage lifecycle (origination, servicing, and capital markets), and across all products: government (FHA, VA), conforming (Fannie Mae and Freddie Mac), and non-conforming.


By leveraging our deep mortgage industry expertise, we can identify those processes that can be outsourced and help you methodically transition and optimize them. We also offer a flexible business model that enables scalable operations and volume flexibility, providing you a competitive edge and your customers a better experience.


UST Global partners with mortgage lenders, servicers, investors, National Title and Settlement companies, and other industry service providers to boost productivity and ROI, reduce costs, and continuously improve quality.


Our Mortgage services portfolio covers: Loan Origination and Processing; Contract Underwriting; Appraisal, Settlement, Title and Tax Services; Default Management; Core Servicing; Voice Based Services; Post Closing Services and Reviews.

Why UST Global Mortgage BPO

  • UST Global ranked #1 in client trust, integration and interfaces, and customer care and support (in a Mortgage BPO Outsourcing Vendors Report by the Brown-Wilson Group).

  • Reduced costs: Our BPO model generates economies of scale that result in an average cost savings of 35-45%.

  • Transaction-based pricing: Replace your fixed labor costs with pay-as-you-go pricing that maximizes cost control.

  • Volume flexibility: We quickly ramp up or pare down resources to adjust to your production volume needs.

  • Enhanced effectiveness: Our highly enthusiastic and experienced workforce, paired with our focus on process discipline, can significantly improve your process quality, efficiency, and turnaround times.

  • 24×7 support: Our Follow-the-Sun model can accelerate efficiencies by leveraging 24×7 world-class resources to deliver mortgage industry-specific solutions that make you more responsive to your customers.

  • Third-party objectivity: We provide objective oversight through our QC Services and deliver uncompromising process excellence that can improve investor confidence and loan marketability.