Engagement Model

UST Global® provide end-to-end IT services, infrastructure management and BPO solutions using a unique client-centric Global Engagement Model that offers the optimal mix of senior local resources with the cost, scale, and quality advantages of offsite operations for each of our clients. Enterprises can expect to receive:  

  • Client intimacy - our primary focus is on spending time with our clients to understand and address their specific needs
  • Vertical expertise - we train our teams through our client universities
  • Technology expertise - delivered through our Centers of Excellence
  • Fewer clients; more attention - we focus on the quality of client relationships, not the quantity of transactions

What Characterizes UST Global Delivery

We believe that quality is not just about operational efficiency. It is built upon people, relationships, and skills; meeting timelines; reducing costs; ensuring transparency of processes; identifying the right tools for building solutions; and the optimum utilization of resources. UST Global delivery characteristics include:  

  • Commitment beyond contract - not only will we get your project specifications implemented, we will also ensure your inherent business needs are addressed
  • Long-term investment in our clients - investments and efforts are carefully structured toward reducing the risk of outsourcing your projects
  • Global Engagement Model perfected for projects of all sizes
  • Building business partnerships with our clients while developing solutions for them
  • Learning and innovation as a continuous process. We constantly seek out new technologies and share our expertise through domains, knowledge portals, Client University, learning audits, reverse engineering, and application modernization
  • Ease of doing business. We offer complete contract and engagement model flexibility to every client based on their specific needs

How we do it

We work collaboratively with our clients. UST Global establishes partnerships, not client-vendor relationships. Throughout every engagement, we observe the following guidelines:

  • Engage our experts (Architects, Senior Project Managers, and Senior Business Analysts) to work directly with the client
  • Keep cost and quality always in focus -- We focus on delivering it right the first time as opposed to reworking to get to the right solution
  • Ensure client participation throughout the engagement cycle
  • Set up checks and balances in our systems and processes to ensure quality and timely deliveries
  • Provide post-implementation support 

Our projects comply with clearly defined delivery metrics and SLAs. PMP-certified professionals provide project management expertise, integrated project plans and change management. We ensure that our clients have full visibility into the projects and project teams through multiple touch points.

What Empowers Us

UST Global is equipped with the organizational infrastructure for executing engagements at the highest levels of delivery standards. Our Account Management is made up of a globally integrated team that focuses on the full spectrum of every project. 

We attribute the success of our solutions and the level of excellence that we deliver to five basic ingredients: 

  • Proven methodologies
  • Right metrics
  • World-class infrastructure
  • Industry-accepted security standards
  • Business continuity procedures