remote managment


Remote Infrastructure Management


Managing your infrastructure is uncommonly challenging today. Not only must IT continue to meet established service levels, but they must align themselves with business goals and spend less time on non-strategic initiatives, while continually improving the quality of IT services.

UST Global services for Remote Infrastructure Management have been designed with all of these challenges in mind. We provide effective management and monitoring for your infrastructure and its components, including servers, databases, networks, applications, and storage devices – freeing up IT to become true partners in business growth.

We offer layered service coverage that includes custom-built 24/7 on-call, email and phone support. Our hybrid delivery model puts an onsite support team at your data center and also provides coverage from multiple offshore locations. OMC setup ensures connectivity; data and other security; and availability, including disaster recovery and resilient systems.


Our approach is three-fold. Our Remote Infrastructure Management team provides:

Service transformation by implementing industry best practices and a continuous improvement methodology.

Labor arbitrage through globalization, just-in-time resourcing, and institutionalized training – all designed to reduce overall resource costs.

Seamless integration of processes and resource activity into established support structures and standard operating procedures.

And of course, our Remote Infrastructure Management services are based on the Information Technology Infrastructure Library(ITIL) discipline and processes. Our Service Management framework provides the building blocks for ITIL alignment.

Why UST Global for Remote Infrastructure Management

  • We offer a comprehensive solution across all platforms and operating systems.

  • You realize cost reductions from consolidation, economies of scale and blended sourcing.

  • Global support and 24/7 availability means there are no time or place limits on customer service.

  • Experience optimized performance while simultaneously improving productivity.

  • Automated life cycle management reduces manual efforts and errors.

  • Continuity, availability, security, resilience, disaster recovery and other benefits.