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The Telecommunications industry landscape is changing very fast. Increased competition and drastic reduction in prices have given retail end users and enterprise users a multitude of choices. Adding to those choices are the introduction of new services such as 3G, 4G, LTE; cloud-based services for B2B, B2C, B2B2C, and M2M; mobility services such as mobile money, mobile health, and mobile education. These all present a number of challenges to service providers, from the increasing requirements and expectations of customers, the need to optimize costs, and the changing regulations and industry restructuring and consolidations. Yet these challenges also represent opportunities for those service providers who realize that the key to increasing performance is agility, innovation, and ever-increasing customer focus—especially customer experience management. Remaining competitive requires that telecommunications service providers have instant access to industry solutions, best-of-breed technologies, and partners that know the business.

UST Global understands the pressures that telecommunications service providers face in today’s competitive business environment, based on our track record of having completed mission-critical mainframe, data warehousing/mining, middleware, and Web projects. We leverage our industry expertise and experience, technology partners, and proprietary methodologies to provide strategic consulting, business process outsourcing, system integration, application development and maintenance services that allow our clients to meet dynamic market conditions and various regulatory requirements. Our experience spans a wide range of services in the telecommunications domain, and our hybrid global model alleviates the pricing pressures that are oftentimes viewed as deterrents to IT investments.


UST Global understands very well the operational and business challenges faced by telecommunications service providers. Our BSS and OSS solutions help service providers to optimize service delivery costs, maximize ROI (return on investment), and enhance customer experience. We follow the enhanced Telecom Operations Map (eToM) as defined by the TM forum.


Customer Service and Order Management

  • Customer Relationship Management
  • Order and Service Management
  • Customer Hierarchy/Reporting
  • Sales Processing/Reporting – Sales and partner management
  • Customer Portals – Online
  • Web Self Care and Mobile Self Care
  • Customer Retail Stores Management
  • Workforce Management
  • Master Data Management –
  • Customer, Product Catalogue

Network Management

  • Network Inventory Management
  • Network Discovery and Reconciliation
  • Service Activation and Provisioning
  • Problem Resolution and Management
  • Fraud Detection and Prevention
  • Service Quality Monitoring
  • Capacity Planning/Provisioning


  • Billing Mediation and Call Details
  • Record Management
  • Billing Rating and Charging
  • E Billing – Bill on Web
  • Bill Consolidation, Web Payments, and Invoicing/Collections

DATA Warehousing and Analytics

  • Data Warehousing/Data Mining
  • Customer Usage Analytics
  • Network Analytics
  • Billing Analytics
  • Enterprise analytics
  • Social Analytics


  • Security, Sarbanes-Oxley (SOX), and Process Improvement
  • System Revitalization
  • Dashboards and Enterprise Reporting